You have 14 days to return your purchase. We just ask that you think carefully before ordering: every return involves extra transport and therefore has an environmental impact. If you have any doubts about sizes or materials, message us in the chat and we’ll help you choose the right product the first time!

Delivery times are indicated at the time of purchase. In Italy, they may vary from 1 to 5 business days, starting from the day the order is ready.

When a product is available in multiple sizes, you can find the measurements and information directly on the product page. We always recommend measuring your pet before ordering and comparing those measurements with the provided guide.

If you are choosing between two sizes or are unsure about the fit, please contact us before purchasing. We would rather help you choose correctly the first time than have you purchase the wrong size and then have to make a return.

Yes. Our support doesn't end with your order. If you need information about your shipment, have received a damaged or incorrect product, or would like to make an exchange or return, please contact us.

If you contact us about an existing order, please include the order number: this will help us look into the matter more quickly.

We are very sorry! In the event of manufacturing defects, we will provide a free replacement or refund. Contact our support team with a photo of the defect, and we will resolve everything quickly.

The order can only be modified if it has not yet been shipped. Contact customer service as soon as possible.

Otherwise, you will have the option to request an exchange or return for up to 30 days after receiving your order.